Terms and conditions

Terms and Conditions

 

This website; www.eqdog.com is maintained and administered by EQDOG ApS. CVR no. 25535332

Payment

EQDOG accept payment by credit card (VISA, VISA Electron and MasterCard). . Payment will be debited your account when the goods are sent.

The Payment gateway we use is PCI certified by Fort Consult and meet all the safety requirements that Nets / Teller require. All sensitive data exchanged during the payment process are encrypted with a 128-bit SSL certificate from VeriSign.

All amounts on the Danish site (version) are in DKK. Danish kroner and incl. VAT.

All amounts on the English site (version) is € -Euro and incl. VAT.

 

Shipping and Delivery

For deliveries outside Denmark, we will ship by DHL. Shipping cost will appear on your order based on the weight of the parcel. We offer Free shipping for orders over € 99.

 

If you regret your purchase (withdrawal)

You have 14 days to cancel your order when you shop at www.eqdog.com. Right runs from the day you received the goods.
 

Packaging and item condition when you send it back

The right can only be exercised if the item is returned in the same condition and quantity. The right of withdrawal lapses if you use the product in a way which obviously reduces the sales value significantly. When purchasing EQDOG products the original packaging is always an essential part of the product value. The packaging should always be sent with return of the conditions for exercising the right is met.
 
If you regret your purchase, the goods must be sent to:

Dansk e-Logistik

EQDOG

Heeringvej 25, Dalby

4690 HASLEV


You obviously get the amount you paid us back

If you regret your purchase, you get of course the amount you have paid us back. The amount will be transferred to the card you paid with or in your bank account once we have received the product and verified that it meets the rules for withdrawal. The only cost you have when you change your mind is the postage to send the item back to us.
 
What should I send back?

You must include a copy of the order confirmation or Invoice. It is not a requirement, but the expedition goes faster if you fill in our RMA form which you will find here;

Note: The returned package will not be accepted if sent as Cash on Delivery.
 
If there is something wrong with the item (warranty)

When you shop at www.eqdog.com you have the 24-month warranty. This means that you either get it repaired or replaced, refund or reduction in price, depending on the specific situation. It is, of course, a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other injurious behaviour.


How soon should I notify about warranty?

You must complain within "reasonable time" after you have discovered the defect. If you claim your warranty within two months after the defect is discovered, the complaint will always be timely.
 

We will refund reasonable freight costs

If the complaint is justified we will refund your (reasonable) shipping cost. Please send the product to::
 
EQDOG ApS

Gl.Praestovej 21

4735 Mern, Denmark
 

We need the following information when sending the product to us

When you return the product, please state what the problem is as detailed as possible. Feel free to use our RMA form here [insert link]. It is not a requirement, but it eases our casework and minimizes processing time for your complaint. Note: We do not receive packages sent by fax. COD or the like. Remember that the product must always be returned in protective packaging and get a receipt for shipment so that we can reimburse your shipping costs.
 

What do we do with your personal information (Privacy Policy)

For that you may agree with us to shop at www.eqdog.com, we need the following information: 
Name 
Address 
Phone number 
E-mail address 

Personal information registered with EQDOG ApS will be kept for five years, after which data are deleted. When collecting personal information through our website, we ensure that it always happens when submitting your express consent, so that you are informed of exactly what information collected and why. The management and employees at EQDOG ApS have access to the information recorded about you.
 
The controller and IT responsible for www.eqdog.com is EQDOG ApS.

We do not store customer data encrypted.

We do not transmit encrypted customer information.

Information provided by www.eqdog.com will NOT be disclosed or sold in any way to third parties, and we do not record any sensitive personal information. As registered with www.eqdog.com you always have the right to object to the registration. You also have the right to inspect the information recorded about you. These rights are secured by the Privacy Act and request in connection therewith can be addressed to EQDOG ApS using following e-mail:  info@eqdog.com 

 

Cookies

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